Shipping
Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package through the carrier's website.
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days, excluding weekends and holidays. Shipping times vary depending on your location and the shipping method selected during checkout.
Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. During the checkout process, you'll have the opportunity to select your preferred shipping method, including expedited options if available.
If you encounter any issues with your order during shipping, such as delays or damage in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your order arrives safely and on time.
If your order has not arrived within the estimated delivery timeframe, we recommend first checking the tracking information provided in your shipping confirmation email. If you still have questions or concerns about the status of your order, please reach out to our customer support team for assistance.
If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with your neighbors or building management, as well as any designated delivery areas around your home. If you are still unable to locate your package, please contact our customer support team for further assistance.
Yes, we provide tracking information for international orders as well. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number that you can use to monitor the progress of your package.
Returns
Once an order has been placed, changes or cancellations may not be possible, as we strive to process orders quickly to ensure prompt delivery. However, if you need to make a change or cancel your order, please contact us as soon as possible, and we'll do our best to accommodate your request.